The Audarra platform
One operating model. Four focused experiences.
Audarra separates platform governance, merchant configuration, live operations and customer self-service. Each experience is focused on the work its users own, while the transfer lifecycle stays connected.
Platform Super Admin
Platform controls and scoped oversight.
Merchant Admin
Tenant setup and operating parameters.
Merchant Operations
Queues, records, exceptions and progression.
End Customer
Merchant-branded onboarding and transfers.
Clear responsibility boundaries
Focused tools for the work each role owns.
Merchant Admin configures the tenant. Merchant Operations executes and reviews live work. That distinction keeps setup decisions separate from day-to-day operational action.
| Experience | Primary user | Representative workflow | Business outcome |
|---|---|---|---|
| Platform Super Admin | DEVECTUS platform and support roles | Merchant onboarding, approval, tenant health, incidents and scoped audit review | Consistent platform governance with controlled cross-tenant visibility |
| Merchant Admin | Tenant administrators | Brand, users, roles, currencies, corridors, bank accounts, pricing and notifications | A configurable operating model without a bespoke product fork |
| Merchant Operations | Operations, compliance, finance and reconciliation teams | Review queues, transfers, funding evidence, holds, settlement gates and unresolved items | Clearer execution, exception ownership and lifecycle visibility |
| End Customer | A merchant’s individual and business customers | Onboarding, verification progress, beneficiaries, transfers, payment instructions and tracking | A reassuring merchant-branded journey connected to operations |
Shared operating context
Separated experiences. Connected lifecycle.
Configuration shapes how a tenant operates. Customer activity enters structured review paths. Operations teams progress work through funding, holds, settlement and reconciliation while record histories preserve context.
- Tenant-aware merchant workspaces and records
- Role and permission boundaries across responsibilities
- Queue-to-record workflows for review-heavy work
- Visible status transitions, notes and decisions
- Merchant-specific customer-facing configuration
Map Audarra to your operating model.
Discuss role boundaries, configuration and implementation considerations with the product team.